Social intelligence rulez
You can not know everything, everybody is master in own piece of puzzle. Despite being careful, with knowledge and working under procedures, situations out of control can happen and might have very negative consequences. In such situations social intelligence works tremendously. Social intelligence from good relations with colleagues. Relations converted to friendship.
Social capital can not be made through the night but can be easily destroyed with only one action. It is slow and growing process, full of respect and open friendly conversation. Being friendly can not be achieved with processes, software, schemes… But with real people.
Something more, when social intelligence is established it does not only help in trouble situations but also warns in advance what might be wrong. It is share of knowledge without looking on other side like thief (stealing your job or knowledge). Friends help each other and this social intelligence about. No money and/or external solution or knowledge can replace it effectively. Knowledge is shared for mutual benefit and many core problems can be heard. Especially where core problems are, why do they exist and how to solve them. Trust is converted to excellent information, and hot information into business intelligence capital.
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