Benchmarking and Information Systems
Benchmarking is the process of comparing one’s business processes and performance metrics to industry bests and/or best practices from other industries.
The benchmarking is done once a year or even once in two years. It is a rare process, and aim of it is to compare performance of many companies. Comparison is made according to defined standard of benchmarking experts and very thoroughly.
Since many companies are compared and analyzed, essence of comparisons are naturally performance indicators from their Information Reporting Systems. Each company has its own unique environment, its own unique Information Systems landscape, and mostly its own decisions and methodology of performance indicators. It is an illusion to expect prepared and standardized data from different companies.
To sum previous statements, information systems will provide very versatile information. Very versatile information mean that any kind of analysis, thesis or even tending statistics can be made. It is an inconsistent environment with goal to make consistent strategic decisions.
How to handle tremendous information inconsistencies? Making standards through information systems? Definitely not. It is not worth, since it is very rare process, very variable and with different scopes.
The best way is to engage experts for benchmarking standardization and business experts within companies to deliver data according to benchmarking rules. It is the only guarantee of quality work, quality benchmarking, with off course quality information feed.