KPIs are controversial, they do assume that information and data are integrated and are of high quality. With more and more generation of unstructured data in the Information Systems, quality of KPIs is also highly volatile and questionable.
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Single Point of Truth is a concept that misleads company knowledge basis. It used to be worthy but nowadays it is the concept that causes more damage than benefits.
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Gathering of corporate knowledge was never more demanding then now. New technologies like Business Intelligence did not provided single point of truth as they promised but more insecurity and more frustration to users.
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How can own Information Systems become show stoppers for new products? Own IS as main enemy of development. It is more than simple.
Continue reading Information Systems as Show Stoppers [...]
Many companies do not appreciate own resources: experts, know how, internal knowledge, internal work. It somehow much easier to hire vendor to do job instead to engage own teams.
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Sharing Key Performance Indicators
I was just passing by in restaurant, buying a coffee and then I’ve heard one very interesting conversation of two colleagues. They were commenting how corporation gathers thousands of KPI’s from daughter companies in controlling departments but none of the board management members except CFO can see more then 5 Key Performance
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There is a tendency of experts to build closed knowledge sets over their respective areas of responsibility. This means to build complicated calculations with high input demands. They simply cannot make less quality job, they have to deliver perfect result. Nobody understands deeply what they do. All their work is a mystery and highly complicated. Perfect result does not necessary mean to know a lot from overall picture. Perfect result means usually perfect localization of information, explaining in details and in cent what is going on in their area.
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Knowledge integration means to connect information that are not possible to connect through information systems, at least not without huge efforts. Knowledge integration means to connect information sets with new relations, something that is not connectable with information intelligence but is possible with combination of experience, market knowledge, internal information flow and etc. When you simply just know that information are connectable…
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Do analysts have tools to build and enlarge their knowledge? Each analysts builds its own knowledge base, unique knowledge about business. Let’s call it knowledge island, since it is separated from corporate “information sea”. Big and muddy information sea. Many analysts = knowledge islands are built in the middle of the information sea. Are they connected with corporate knowledge and top decision makers?
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For every decision quality on time information is essential. Making decisions without analyze of information is a wild guess. Several groupings of decisions information can be defined according to nature, intended purpose and source. There are two basic types of information needed for decisions, let’s name them decision information, with different structure – nature: financial and non-financial (business) information. Shown on figure with two parts of information pyramids (black part for financial information and other business information). Another major decision information separation can be considered as source of information, is the information source inside company or from outside: internal and external information. Internal information can be additionally distinguished by Business Units specifics: sales, customer care, marketing, production, logistic, materials, and etc.
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